Privacy policy

Information we collect

• Contact details you provide (name, email, phone, company) when you request a quote, repair, or contact us.
• Order and transaction information needed to fulfill your requests.
• Standard technical data such as IP address and basic analytics about how the site is used.

How we use it

To respond to your requests, process orders, provide support and improve our service. We do not sell your personal information.

Sharing

We share information only with service providers who help us operate (for example, shipping and payment processors), and where required by law.

Cookies

We use two preference cookies that keep the site usable: one remembers your language (English or Arabic) and one remembers your display currency. If you sign in, a further secure cookie keeps you signed in. These are required for the site to work and are not used to track you.

With your consent we also load Google Analytics, which sets its own cookies to measure how the site is used. It runs in Google Consent Mode with storage denied until you accept, so nothing is written to your device beforehand. We do not use advertising, profiling or cross-site tracking cookies.

You can accept or decline analytics from the banner, and change your mind at any time using the "Cookie settings" link in the footer. You can also clear cookies in your browser settings.

Your choices

You can request access to or deletion of your information, and opt out of marketing emails at any time, by contacting us.